We have a 30-day replacement or return policy*, which means you have 30 days after receiving your item to request a replacement or return.
*To be eligible for a replacement / return, your item must be defective, or not what you ordered.
It must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a replacement / return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Returns and Refunds
We will notify you once we’ve received and inspected your return.
We will advise if a replacement or refund was approved or not. If approved, we will resend a replacement item via express post, or if approved for a refund, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.